Global Support Network

Help Center & Commercial FAQ

If you're a brand owner, converter, or distributor, find quick technical and commercial answers here. We ensure your global supply chain runs seamlessly.

OEM & Customization

Can you customize material blends and patterns?

Yes. We specialize in 100% Cotton, Viscose blends, and Spunlace patterns (Pearl, Plain, Mesh) tailored to your brand's quality and cost requirements.

What is the MOQ for private label orders?

MOQ typically starts at 10,000 packs for soft bag wipes and 5,000 units for boxed towels. We also support small trial orders with neutral packaging.

Samples & Quality

Do you provide free samples for testing?

We offer free stock samples for quality evaluation. For custom production line testing, sample rolls or proofing products are available at cost.

What quality certifications do you hold?

Our facilities are ISO 9001:2015 and FDA certified, and we have successfully passed the rigorous SMETA 4-Pillar corporate social responsibility audit. Every batch of fabric rolls is provided with a COA.

Lead Time & Capacity

What is your daily production capacity?

We produce over 1,000,000 pieces of finished goods and 30 tons of jumbo fabric rolls daily, ensuring supply security for high-volume orders.

How long is the production lead time?

Initial OEM orders take 25-30 days (including packaging design). Repeat orders are typically fulfilled within 15-20 days.

Logistics & Payment

What are your standard payment terms?

Standard terms are T/T 30% deposit and 70% balance before shipment. L/C at sight is negotiable for long-term contract partners.

How many tons can fit in a 40HQ container?

For fabric rolls, a 40HQ container fits approx. 10-12 tons. For finished wipes, loading depends on the specific packaging dimensions.

Require Immediate Assistance?

If our FAQ didn't resolve your inquiry, please reach out to our Global Account Specialists directly through any of the channels below.

Official Email Susancheung
@pconcept.cn
WhatsApp / WeChat +86 159 1541
3844
Line ID Lamberthugh
Zalo (Vietnam) +84 862 659
278
Submit Direct Inquiry Form
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